Note: this is an English translation provided for your convenience. The legally binding text is the Italian version. In the event of any discrepancy, the Italian version prevails.
1. THE SITE'S OFFER
This website offers online Italian courses, digital books and access to a blog to learn Italian. The online courses consist of pre-recorded lessons, teaching materials and practical activities, and can be purchased and completed by students according to their needs and at their own pace. The digital books contain short written stories with practical activities and audio files with the reading of the stories. The blog provides articles and resources to help students learn Italian and improve their language skills. The content is accessible via the internet using a smartphone, computer, tablet or other internet-connected devices, remotely by means of a telematic network, through the website www.teacherstefano.com and/or www.school.teacherstefano.com or other domains belonging or related to Teacher Stefano S.R.L., with registered office at Via Palmiro Togliatti 46/B, San Severo (FG) (VAT no. and Tax Code 04437760715), E-mail: hello@teacherstefano.com.
2. DEFINITIONS
2.1. Online sales contract
An "online" sales contract means the distance contract entered into between Teacher Stefano S.R.L. and a final consumer or other professional users, concerning digital products and/or services, within the framework of a distance selling system organised online by Teacher Stefano S.R.L.
2.2. Definition of consumer
A consumer means the natural person who purchases goods and/or services for purposes that are not related, either directly or indirectly, to any professional activity carried out.
2.3. Definition of professional user
A professional user means the natural or legal person who purchases goods and services for purposes directly or indirectly related to any professional activity carried out.
3. ACCEPTANCE OF THE CONDITIONS OF SALE
3.1. These general conditions are valid as of 13 March 2023 and may be updated, supplemented or modified at any time by Teacher Stefano S.R.L. Such changes will have effect for the future and will be communicated through the pages of the website.
3.2. All contracts will be concluded directly through the consumer's or professional user's access to the website or the corresponding landing page, where they may conclude the contract to purchase the desired good or product, carefully following the instructions and guided procedures provided in the various screens.
3.3. These general conditions of sale must be reviewed online before completing the purchase procedure. Submitting the order confirmation implies full knowledge of these conditions and their complete acceptance.
3.4. The customer or professional user, by electronically submitting the confirmation of their purchase order, unconditionally accepts and undertakes to observe, in their dealings with Teacher Stefano S.R.L., the general and payment conditions set out below. The customer or user declares that they have reviewed and accept all the information provided pursuant to the rules referred to above, and also acknowledges that Teacher Stefano S.R.L. does not consider itself bound by different conditions unless agreed in writing in advance.
4. PRICES AND PURCHASE
4.1. The products, prices and conditions of sale shown on the website www.teacherstefano.com and on related domains, within the limits of their availability, constitute an offer to the public both for consumers and for customers other than consumers. To conclude the contract, the consumer must accept the offer by correctly completing all sections and agreeing online, following the instructions shown on Teachable.com.
4.2. All customers may pay for the products ordered using the payment methods available online at the time of purchase.
4.3. The prices and terms of the offer, including any bonuses or discounts included, are those indicated on the corresponding description page.
5. DELIVERY
5.1. Delivery of the courses will take place through the download of the purchased material or by redirecting to the registration page of the portal that grants access to the digital courses, or to the platform that grants access to the reserved area. Delivery occurs immediately after completion of the order procedure and completion of the payment procedure, unless otherwise specified. For the "Italiano Vero" courses, the purchase does not grant immediate access to all the course units, which will be unlocked week by week, with a 1-week pause every 4 units, as indicated on the course description page. For the "Be Italiano" course, only the first unit is available at the time of purchase and the others will be unlocked week by week until the course is completed. For this course only, it is possible to request the immediate unlocking of all units by sending an email to hello@teacherstefano.com. The download and access to the pages or platforms presuppose that the customer has a continuous internet connection and adequate familiarity with the use of digital platforms, which are essential requirements to use the services. Purchased digital books will be delivered immediately in PDF and audio format and will be downloadable on the consumer's device.
5.2. Teacher Stefano S.R.L. is not responsible for delays or failed deliveries caused by force majeure or unforeseeable circumstances, such as temporary malfunctions of the network, platforms, portals or pages not attributable to the company. In the event of problems, please contact hello@teacherstefano.com for support.
5.3. The customer must test, at the time of purchase confirmation, the correct functioning of the products and portals. If the customer does not report any malfunction or access difficulty within 14 days of purchase, access to the materials and platforms is deemed to have been successful.
5.4. If the description page provides for different delivery terms, delivery will take place within the indicated timeframe.
6. AVAILABILITY OF PRODUCTS
6.1. Customers may purchase the products under the conditions indicated on the information pages of the products themselves.
6.2. For online lessons or live courses, the scheduling of meetings will be agreed after completion of the purchase procedure and depending on the availability of the customer and of Teacher Stefano S.R.L.
6.3. In the case of the purchase of online courses, the availability of the courses (without, however, guaranteeing subsequent updates) will be guaranteed for life for all courses purchased after June 2023, on condition that the customer agrees to maintain their subscription to the relevant platform (or to another platform to which Teacher Stefano S.R.L. intends to migrate the course) and gives the necessary consent to the processing of their personal data by the platform operator. If indicated differently on the purchase page, different conditions will apply. Teacher Stefano S.R.L. has the right to remove its online courses at any time. Should this occur, consumers will be informed with at least two years' notice and will be given the opportunity to download all the material relevant to the purchased course, for products available for life.
6.4. In the event that the customer can no longer access the course due to the withdrawal of their consent to the processing of their personal data by the hosting platform, they will not be entitled to any refund, partial or total, of the price paid for the course. In any case, Teacher Stefano S.R.L. guarantees that the platforms and services used comply with the standards of reliability, confidentiality and conformity required by European legislation. This point does not apply within the first 14 days.
6.5. Where provided for by the purchased product, access to the community will be guaranteed for at least 10 (ten) months if one course is purchased, and at least 12 (twelve) months if two courses are purchased.
7. LIABILITY
7.1. Teacher Stefano S.R.L. assumes no responsibility for service disruptions caused by force majeure events, such as accidents, explosions, fires, strikes, earthquakes, floods and other similar events that prevent the execution of the contract within the agreed time.
7.2. Furthermore, Teacher Stefano S.R.L. shall not be liable to third parties for any damages, losses and costs caused by the failure to perform the contract due to the aforementioned causes.
7.3. Teacher Stefano S.R.L. is not responsible for the fraudulent use of credit cards, cheques or other means of payment by malicious third parties during the purchase procedure.
8. REFUND POLICIES
8.1. The customer may decide to request a refund within and no later than 14 days from the moment of purchase confirmation for the purchased course, as established by the refund policies. The refund will be made exclusively to the payment method used at the time of purchase, within 14 working days.
8.2. A refund may be granted on the Be Italiano and Italiano Vero courses on condition that the customer has not completed more than 25% of the course. If the customer has completed more than 25% of the course, they will not be eligible to receive a refund. In special cases, at the full discretion of Teacher Stefano S.R.L., a refund may also be granted on subscriptions to the podcast transcriptions on Buy Me a Coffee. The issuance of the refund entails immediate exclusion from the course and/or from access to the members' reserved area on Buy Me a Coffee. A refund on digital books may be requested within 14 days of purchase only if the digital book and the other files it contains have not been downloaded by the consumer. If the download has been completed successfully, a refund will no longer be possible.
8.3. To obtain a refund or request information regarding these policies, the customer may send an email to hello@teacherstefano.com within the prescribed terms. If the description page of the course or product indicates different terms for the refund policies, or excludes refunds entirely, the information on the description page prevails, without prejudice to the validity of the provisions of these conditions of sale. In the event of a lack of conformity, the provisions of the Consumer Code shall apply.
9. NEWSLETTER AND FORMS
9.1. By accepting the terms and conditions, the user expressly accepts and gives their consent to periodically receive promotional materials and marketing communications from TEACHER STEFANO S.R.L. This consent applies automatically to the newsletter subscription or to the submission of any form present on the site.
9.2. The user may withdraw their consent and unsubscribe from the newsletter at any time by clicking the "unsubscribe" link present in the footer of every email received.
10. OBLIGATIONS OF THE BUYER
10.1. The buyer, once the online purchase procedure has been completed, undertakes to print and retain these general conditions and the specifications of the product being purchased. This is necessary to satisfy the conditions required by the Consumer Code. Furthermore, if there are changes to these general conditions, Teacher Stefano S.R.L. will communicate them through its website and, in some cases, also by email, and the buyer must print and retain them.
10.2. It is strictly forbidden to enter false or invented data in the registration procedure, and the personal information provided must be genuine and not belonging to third parties or made up. In addition, it is forbidden to make double registrations corresponding to a single person or to enter the data of third parties. Teacher Stefano S.R.L. will legally pursue any violation and abuse in the interest and for the protection of consumers.
10.3. If the customer pays the price of a course in instalments, they acknowledge and accept that they undertake to pay the entire amount of the course and may not legitimately interrupt the instalment payment or request a refund of what has been paid, except for the exercise of the refund policies where applicable. The interruption of the payment of the remaining instalments due to a lack of funds on the indicated card or to payment errors will result in exclusion from the course.
10.4 Finally, the Customer is solely responsible for the correct entry of the data, and Teacher Stefano S.R.L. is in no way responsible for the issuance of incorrect tax documents due to errors relating to the data provided by the Customer.
11. AUTHORISATIONS
11.1. By filling in the relevant space on the website, the Customer authorises the hosting platforms (currently Teachable and Buy Me a Coffee) to use their credit card, or another card issued to replace it, and to charge their current account in favour of Teacher Stefano S.R.L. for the total amount shown as the cost of the purchase made "online", as well as to charge the subsequent amounts for the renewal of the subscription and/or instalments.
11.2. The entire procedure is carried out through a protected connection directly linked to the banking institution that holds or manages the "online" payment service, which Teacher Stefano S.R.L. cannot access.
12. PROHIBITED USES
12.1 The use of the products must be carried out in compliance with these General Conditions of Sale. Access to the platforms hosting the courses is permitted exclusively for individual and personal use. It is not permitted in any way to share one's access credentials or to distribute the materials provided to others without prior authorisation from Teacher Stefano S.R.L.
12.2 All materials provided are covered by the Copyright of Teacher Stefano S.R.L. and all rights are reserved.
12.3 Customers may not, in any way:
- copy, store, modify, alter or show to third parties the content of Teacher Stefano S.R.L. Some content can be downloaded onto one's own devices and may be retained. This does not, however, permit in any way the sharing of downloadable content with third parties.
- circumvent computer systems to access content without authorisation.
- use the materials, ideas, images, format or scripts of Teacher Stefano S.R.L. to create similar or derivative products.
12.4 Teacher Stefano S.R.L. reserves the right to pursue any violation committed against its paid content.
13. PROCESSING OF PERSONAL DATA
13.1 The personal data provided by the customer will be used exclusively for the registration and activation of the procedures for the performance of this contract and for the necessary communications. The processing of personal data will be carried out in compliance with current laws and may be disclosed only at the request of the judicial authorities or of other authorities authorised by law.
13.2 For further details regarding the processing of personal data, please refer to the specific privacy policy present on this site.
14. APPLICABLE LAW
14.1 Any dispute concerning the application, performance, interpretation and breach of the purchase contracts entered into online through the website or websites of Teacher Stefano S.R.L. is governed by Italian law. For anything not provided for, reference is made to Legislative Decree no. 206/2005.
Terms and conditions last updated on 13/09/2023.